Luna

Returns, Refunds and Restocking Fees. We believe in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by us. Purchases made between November 21st and December 24th can be returned until January 6th of the following year. Please note, the item needs to be in new and unused condition to qualify for a full refund with no restocking fee, less shipping charges.

§ Returns of New and Unused Items (Within 14 Days) You may return any new and unused item within 14 days of delivery for a full refund, minus shipping costs. Bikes must show 0 miles on the odometer to qualify. Once the item is received and inspected at our HQ, your refund will be processed within 7 business days using your original payment method. Return shipping fees are $125 for bikes and $15 for other products, unless the return is due to a shipping error. No restocking fee applies.

§ Returns of Used Items Any items returned in a used condition may be returned within 14 days from the delivery date, subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.

Return Shipping Costs. You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.

Returns Mechanics, COD and Timing. Please use our return portal located here. We will notify you at the email address on file when we process your return. Return material authorizations are required to make a return. Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement) the timeframe for refunds depends on your financial institution. We do not accept shipments sent cash on delivery (COD).

No Bike Shop Returns. Please note that each of our partners' sets their own return and exchange policies and procedures. We do not accept returns of items purchased from bike shops and our return policy is not honored anywhere but EBIKE.com. Please contact the place of purchase to discuss their return policy.

Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $250 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return, once inspected we will issue a refund and it will be processed within 7 business days using your original payment method for the purchase price via your original payment method, less $250. Please note, in order to receive a refund, you must notify us of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.

Battery Returns. Due to DOT restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.